Exchange & Return Policy

Exchange & Return Policy

We want you to love what you wear. If something isn’t right, here’s how we can help:

📩 How Can I Get My Order Exchanged/Returned?

  • You can Return/Exchange your order by simply clicking below
Request Exchange / Return
  • Requests must be made within 3 days of receiving the order.
  • Only damaged items are eligible for return, with valid proof (see below).

📜 Terms for Exchange / Returns

  • Items must be unused, unwashed, and in their original packaging with all tags intact.
  • Size exchanges are allowed once per order and are subject to stock availability.
  • Returns are accepted only if the item is damaged and a clear video of the package being opened is provided at the time of request.

🚚 Return Pickup

  • We will arrange a reverse pickup through our courier partner.
  • For size exchanges, a ₹150 return shipping fee applies, which will be deducted from your refund.

💸 Refund Process

  • Once the item is received at our warehouse and inspected:
  • A refund (if applicable) will be initiated within 24–48 hours.
  • For size exchanges, the refund will reflect after deducting ₹150 for return shipping.

Feel free to contact us via Themalabisindia@gmail.com or contact us on +91 915268808 — we’re here to help ensure a smooth experience!